FAQ
How long does shipping take?
Shipping takes about 3-5 days to get to you in the USA and up to 7 business days to be sent out. So you’ll expect to receive your piece within 12 days maximum of purchase✨
Do you test for lead?
I test all my pieces for lead and other heavy metals internally and externally. If a piece is positive for anything that could cause harm to someone I do not sell it. (Please note though that these are vintage and antique pieces so If you are worried or concerned please do not buy from Clouded Antiques)
Your health and safety is most important to me and I don’t take it lightly.✨
What about wear and tear on pieces?
Most of my pieces are over 100 years old. That being said. They aren’t and never will be perfect. And that’s what give them charm! Because I sell a lot of porcelain some of my pieces do have internal staining from age. This poses absolutely no threat to you as it’s just discoloration from age and is 100% natural.
As for chips/scratches/nicks etc. I try my best to note any imperfections or show them in photos. If you have any questions or concerns please dm me on Instagram. I will not do returns/exchanges for any of these reasons stated above and for sanitary reasons.✨
How do I clean my piece?
All pieces come with a cleaning card with detailed information on exactly how to clean your piece. If you so happen to lose it please refer to my “clean piece” highlight.✨
Do you accept returns?
All sales are final. Due to hygienic reasons. Although In the case of a piece breaking in shipping. With picture proof within 24 hours of receiving I will allow you to pick a new piece at the same value of your original piece.✨
Do you ship internationally?
I ship all over the world! If you are okay with the costs that are calculated via checkout then I will gladly ship to you.✨
*Info about my downstems*
All of my downstems are custom for each of my pieces and a lot of them are custom cut and bent for optimal function. If you ever need a new one please contact me via my Instagram or email me✨
